Refund Policy

At USA Steel Decor, each of our products is made to order, ensuring a unique, personalized touch for every piece. Due to the custom nature of our products, we cannot accept cancellations, returns, or exchanges for change of mind. We strongly encourage customers to carefully verify all personalization details, including spelling and finish options, before completing their purchase.

Important Details:

Personalization Accuracy: Please double-check all personalization details before submitting your order. Once an order is placed, it cannot be modified or canceled.
No Returns or Cancellations: As all items are custom-made, we do not accept returns or cancellations once the order is confirmed.

Satisfaction Guarantee:

Your satisfaction is our top priority. If you receive your order and are not completely satisfied, please contact us within 7 days of receiving your item. We will work with you to resolve any issues and ensure you are happy with your purchase.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately with photos of the issue, and we will provide a replacement or refund as necessary.